Nokia Lumia 1020’s update to the Windows Phone 8.1 didn’t go as smoothly as planned.
According to WMPU, the Nokia Lumia 925 and Nokia Lumia 1020 were affected by a freezing bug wherein the device fails to wake from sleep mode, thus requiring a soft reset.
The Windows-focused site noted that the bug affects both both the developer preview and official carrier update.
After receiving numerous complaints about the issue, Microsoft’s partner director of progam management Kevin Lee has said that a “fix candidate under validation’ is already in process.
See his full post below published on Microsoft’s support forums and reposted by WPMU.
“I’m sorry we’ve been dark – I work closely with the Lumia engineering team that’s working directly on this.
Trying to shed a little light on this… Beginning in early September we started to receive an increased number of customer feedback regarding Microsoft Lumia 1020 and 925 device freezes.
During the last two months we have been reaching out for more and more data and devices to systematically reproduce and narrow down the root cause.
It turned out to be a power regulator logic failure where in combination with multiple reasons the device fails to power up the CPU and peripherals after idling into a deep sleep state.
I am pleased to pass on that we have a fix candidate under validation which we expect to push out the soon with the next SW update! Appreciate your patience.” Nokia Lumia 1020 was unveiled summer of last year and it caught everyone’s attention thanks to its groundbreaking camera feature of 41 megapixels, the highest seen in the industry at that time.
It has a 4.5-inch AMOLED display with a resolution of 768 x 1280 pixels and a pixel density of 334 ppi.
Under the hood, the Nokia Lumia 1020 has a dual-core Qualcomm Snapdragon S4 processor that clocks in at 1.5GHz and runs on 2GB of RAM.
Storage availability for the unit starts at 32GB.